Making Veolia perform

Your local councillors have been working with Veolia and attending site visits on your behalf to get the new bin contract on track.

We are sorry that this has not gone as planned, and are determined that residents should receive the service from Veolia that we signed up to.

The reason for the new contract is partly cost and partly about increasing the recycling rate. The Government has cut the Council’s budget by half over the past 10 years, which means we have to look for every opportunity to protect the budgets for social care and looked after children.

Where we have been notified of issues we have been pursuing them relentlessly – from missed bin collections to meeting residents with contractors to identify and resolve their problems.

There are still some remaining problems which we are working on, but if you have any unresolved issues, please get in touch

Reorganisation/closure of police stations and counters in Sutton

The Mayor’s Office for Policing has just announced that there will be a public meeting to discuss plans for the re-organisation/closure of police stations and counters in Sutton.
The meeting is this Friday evening (8 September) so just a few days’ notice which is very poor.  The meeting starts at 6.30pm and is Meeting Room 1 at the Civic Offices Sutton.  You can see more detail here:

Monday 10 April – Statement on Sutton bin collection service

Sutton Council, as a member of the South London Waste Partnership working with Veolia UK, is introducing a new recycling and rubbish collection service to almost 90,000 homes in the borough. The service started Monday 3 April and for the first time offers food waste and battery and textile recycling to most households, as well as alternate weekly recycling collections and an industry-standard fortnightly rubbish collection.

In anticipation of extra demand for recycling containers we arranged for extra containers to be made available at B&Q Sutton on Saturday 8 April. Unfortunately the demand for these containers was higher than expected. We understand the frustration this must have caused. We thank everyone who waited patiently and apologise for the long queues. We also thank B&Q for their understanding.

Councillor Manuel Abellan, Vice Chair of the Environment and Neighbourhood Committee at Sutton Council said:

“We apologise unreservedly for the issues affecting the introduction of our new rubbish and recycling service. The standard of service has not been up to the quality that residents have rightly come to expect. Residents should have confidence their bin collections are taken on the correct date, and they are given the containers they need to recycle. We’ve organised extra crews and collections with Veolia to get the borough ready for this week’s collections.

“On Saturday Veolia had thousands of green boxes and a plan in place to restock as needed. The huge demand caught them off guard. It is unacceptable that people had to queue for so long. I thank residents for bearing with us while the new arrangements bed in. I encourage residents to visit to access online forms to report missed deliveries, collections and to order extra recycling boxes.”

Scott Edgell, General Manager, Veolia South London said:

“We are continuing to roll out the new rubbish and recycling collection service and are working hard to complete the transition process quickly. We are working with Sutton Council and residents to resolve any issues as smoothly as possible.”

“On Saturday we arranged for residents to pick up free green recycling boxes as part of the service change. The event was very well attended with over 1150 keen recyclers taking part. We distributed 3,450 green recycling boxes to residents providing them with significant additional recycling capacity and everyone left with at least one box.

We thank people for their patience and apologise for the inconvenience the introduction of these new services has caused.”

Recycling – sorting fact from fiction

The council is also seeking to dispel some recycling myths by encouraging borough residents through social media to ask the experts their questions about recycling.

Before launching the campaign, more than 300 Sutton residents were interviewed to assist in understanding borough recycling behaviours.

Sutton Council is working with borough primary schools to run a series of recycling workshops that will be led and delivered by young people.

Sutton residents have been involved in the project, putting forward ideas and visiting the material recycling facility in Crayford, Kent to see first-hand how the recycling process works.

Graham Catt, a Beddington resident who went to the material recycling facility, said:

“We all need to be careful what we put into the green bin. It surprised me just how much unwanted material, such as plastic bags, had to be removed by hand, at great time and expense.”

Myth: All my recycling ends up getting thrown away with the rubbish anyway.
Not true. We know the lorries that collect your recycling and rubbish look the same but your recycling is collected in a separate lorry than the rubbish. Your recycling is taken to a Waste Transfer Site in Beddington before being placed onto large freighter trucks and delivered to a Materials Recycling Facility (MRF). At the MRF recycling is sorted by machines and people by material type (i.e. paper, aluminium) and then bailed. Then it is sent to reprocessors to be recycled into new products.

Myth: There is no point recycling, it doesn’t make a difference.
Recycling stops tonnes of rubbish being buried in landfill. In the UK, recycling saves about 10-15m tonnes of carbon emissions a year – the equivalent of taking 3.5m cars off the road. Recycling costs less than sending waste to landfill so it helps to reduce the costs of waste management in Sutton.

Myth: You can only recycle paper a few times.
Fibres in paper start to break down after they have been recycled five or six times, but the material can still be used to make egg cartons, packaging, loft insulation, paints and even new road surfaces.

Myth: Recycling metal uses more energy than extracting the raw material in the first place.
Recycling aluminium cans saves up to 95 per cent of the energy needed to make new cans from fresh raw material. The energy saved in not having to make just one aluminium can from scratch is enough to power a TV for three hours. Every tonne of new aluminium made creates four tonnes of waste, whereas a tonne of recycled aluminium creates no waste.

Myth: Recycled glass is worse quality than other glass.
Glass can be recycled endlessly without any loss of quality.

Recycling Top Tips

Remember to wash, squash and take the lids off your plastic bottles before you recycle them.
Keep a container for recycling right next to the bin at home, so recycling becomes an easy option.
Buy goods made from recycled materials – this is great for the environment and for encouraging people to recycle more.

Free weekly activities at Beddington Park

Sutton Health Walks – A 60 minute walk in and around Beddington Park. Meet outside St Mary’s Church, 10am Fridays.

Free exercise classes – Bootcamp (9am) and yoga (10am), Saturdays. Must be booked in advance at

Community Golf – Try your hand at Golf at drop-in sessions, 10am -12pm Saturdays. Meet outside the Pavilion Cafe.

0-5K runs – Join running sessions from Get Active Wandle, aimed at beginners, families and those who want to get into or back into running Saturdays. Meet outside the Pavilion Cafe.


Plans to develop new international center for cancer

Last week, your Lib Dem-run Council approved plans to develop a brand-new international center for cancer research, diagnostics and treatment to be built in Sutton. It will be one of the most important centers in the world.

We are working in collaboration with the Institute for Cancer Research, the Royal Marsden and the NHS to bring this world-class center, ‘The London Cancer Hub’ to the borough.

The hub has the potential to:


These exciting plans are gaining interest and momentum not only in Sutton but across London and the rest of the UK. We are determined to deliver this internationally significant project which will bring huge benefits to our borough. You can find out more about the ‘The London Cancer Hub’ here.